TixTango

We may collect the following categories of information:

• Personal Information

  • Full name
  • Email address
  • Phone number
  • Transaction information
  • Payment details required to process ticket purchases
  • Payments are handled securely by third-party payment providers; we do not store full payment card details

• Event Information

  • Registration details when you attend or organise an event

• Technical & Usage Data

  • IP address
  • Device type
  • Browser type
  • Activity logs and usage patterns

• Communications

  • Messages sent to customer support
  • Messages sent through the platform

We process personal data based on one or more of the following legal grounds:

• Performance of a contract, e.g., ticket purchases and event access
• Compliance with legal obligations
• Legitimate business interests, such as fraud prevention and platform security
• User consent, where applicable
• Compliance with legal obligations
• Legitimate business interests, such as fraud prevention and platform improvement

We use your information to:

• Process ticket purchases and payments
• Facilitate event registration and access
• Communicate important event updates
• Provide customer support
• Prevent fraud and enhance platform security
• Comply with applicable laws and regulations

We do not sell your personal data.

We may share your information with:

• Event organisers, strictly for managing their events
• Payment processors and financial institutions
• Legal or regulatory authorities, where required by law

Event organisers may be granted limited access to attendee information for event management purposes.

Where CSV export or similar features are enabled:

• Data may only be used for event-related communication and administration
• Organisers must not sell, share, or misuse attendee data
• Organisers are responsible for securing any exported data
• Misuse of data may result in suspension, termination, or legal action

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable law.

You have the right to:

• Request access to your personal data
• Request correction or deletion of your data
• Withdraw consent at any time
• Request data portability

Requests can be sent to support@tixtango.com