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We charge a small percentage plus a fixed amount per ticket. Mobile checkout has a lower percentage cap because it costs us less to process.
On the web
Up to
5% + ₦100
per ticket on the subtotal
On the apps
Up to
4.5% + ₦100
per ticket on the subtotal
The percentage shown is the standard cap. If an event has a lower platform rate agreed with TixTango, the buyer fee is less. Free tickets always have no service fee.
Drop in a ticket price and switch channels. We'll show the exact fee a buyer would see at checkout, with the same numbers we use in the app.
Shown for one ticket. If your event has a lower platform rate set with TixTango, the buyer fee will be lower than this preview.
Discovery, checkout, scanning, payouts, and support, all in one platform. No upgrade tiers required.
No service fee on free tickets. Open events, RSVPs, and complimentary passes are always ₦0 at checkout.
Create unlimited events and ticket tiers without subscriptions, listing fees, or platform charges.
Mobile checkout uses a lower percentage cap. Buyers and organisers save when guests use the app.
Apply event discounts and the service fee recalculates automatically against the discounted subtotal.
Every ticket comes with secure QR scanning, collaborator access, and live attendance tracking.
Payments processed via Paystack with sub-account splits, so organisers know exactly what they earn.
Everything you might wonder about fees, refunds, and payouts. Upfront and in plain English.
Organisers choose. The fee can be passed to the buyer (added on top of the ticket price) or absorbed into the ticket price. Either way, the breakdown is shown clearly at checkout.
No. Creating an account, listing events, and managing tickets on TixTango is free. We only earn a service fee on paid ticket purchases.
Mobile checkout costs us less to operate, and we pass that saving on. Mobile is capped at 4.5% + ₦100 per ticket vs. 5% + ₦100 on the web. Encourage your guests to grab the app and they pay less.
Yes. The percentage portion of the service fee is calculated against the discounted ticket subtotal, so an active discount lowers both what the buyer pays and the fee.
Free tickets have no service fee. Buyers pay ₦0 at checkout, and there is no per-ticket charge to the organiser.
Cancellations and refunds are handled by the event organiser based on their event policy. Platform service fees are generally non-refundable, except where required by law. See our Refund Policy for the full details.
Payments are processed securely through Paystack. Organisers receive funds via a dedicated sub-account, and any agreed promoter splits are handled automatically.
Paystack settles to your bank on the next business day (T+1). Sales on weekends and public holidays settle on the next working day. You can review every fee line and payout in your event dashboard.